1. Quality of Service Commitment: Our native British team has high operational standards and does not use, under any circumstances, offshore outsourcing for proofreading consultants. We guarantee the processing time of each text and never overbook. We provide a 300-word free trial for reference. Please contact customer service for details.
2. Service Speed Commitment: For each order we provide a return date (a return date and time). We promise to deliver on time and offer full refunds in the event of failure to do so, under reasonable circumstances.
3. After-Sales Service Commitment: Any customer who has any questions about the services they have received can contact customer service to ensure a response, explanations and their satisfaction.
4. Information Security Commitment: All customer information and documents are stored and used in accordance with the UK Data Protection Act and are not disclosed to any third party. For specific information, please log in to the Information Commissioner's Office (Proofie’s code is ZA286083).
5. Payment Security Commitment: All payments are guaranteed by third-party independent payment platforms such as PayPal and Alipay to ensure payment security.
6. Negligence Compensation Insurance: We are insured for a maximum of £50,000 with our professional insurance policy at Hiscox Insurance Company Limited (policy number HIBI1556695XB) for possible high compensation claims.